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New

Perfect Phrases for Customer Service

by Robert Bacal
$9.90
Perfect Phrases for Customer Service
Perfect Phrases for Customer Service

Navigate tricky customer service scenarios adeptly.

If you're working in customer service, this book could be your secret weapon. It's filled with concise, ready-made phrases that are perfect for tackling tough situations. These aren't just niceties—they're tactically crafted words designed to defuse, placate, and even upsell, helping you to turn a potential customer service disaster into a win for the company, and more importantly, for your own professional growth.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Perfect Phrases for Customer Service

by Robert Bacal
$9.90
ISBN: 9780071745062
Authors: Robert Bacal
Publisher: McGraw Hill
Date of Publication: 2010-12-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Self Help, Personal Development, Communication, Business, Personal Development
Goodreads rating: 3.68
(rated by 146 readers)

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Description

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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Similar Reads

Navigate tricky customer service scenarios adeptly.

If you're working in customer service, this book could be your secret weapon. It's filled with concise, ready-made phrases that are perfect for tackling tough situations. These aren't just niceties—they're tactically crafted words designed to defuse, placate, and even upsell, helping you to turn a potential customer service disaster into a win for the company, and more importantly, for your own professional growth.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.