Exchange and Returns
We are committed to providing you with a pleasant thrifting experience with us.
If your order isn’t working for you, we want to help. See the options below to get started.
Clothing returns (Singapore only)
Send eligible clothing returns within 14 days of each item’s delivery. The deadline is the date you hand the parcel to the carrier, not the date it reaches us.
A S$3.99 restocking fee per returned item is deducted from your refund, including refunds in Thryft Credits. This fee does not apply to items that arrive damaged or are not as described.
Choose your return option
- Thryft Credits — free return shipping. Support will provide a prepaid shipping label. Your refund will be issued as Thryft Credits, less the per-item restocking fee.
- Original payment method — S$10.99 return shipping. Support will provide a prepaid shipping label. S$10.99 per return, plus the per-item restocking fee, will be deducted from your refund.
- Original payment method — arrange your own shipping. Pay for your return shipping and keep the tracking receipt. The per-item restocking fee will be deducted from your refund.
Items must be returned in the condition received: unworn and unwashed, with Thryft tags and any original tags attached.
Refunds cover the amount paid for the returned items after discounts. Original shipping charges are not refunded, and discounts are not reimbursed. Any portion paid with Thryft Credits or a gift card is refunded as credit.
How to return
- Email support@thryft.asia with your order number, the items you wish to return, the reason for each return and your preferred refund option. Contact us early enough to send your return within 14 days of delivery.
- Wait for support’s approval, return address and shipping instructions. Print the label if you chose a prepaid option, then send the items within the 14-day window and keep proof of posting.
Refunds are issued after we receive and process your return. Your bank may take additional time to post a payment refund. Refunds issued as Thryft Credits cannot be exchanged for cash or changed to the original payment method after processing.
Please obtain approval before sending a return. Our office does not accept returns in person.
Cancelling an order
Changed your mind? Email support@thryft.asia within 2 hours of placing your order to receive a gift card of equivalent value in SGD. You can use it online for other products. Cancellations are not available after this 2-hour window.
Wrong item or unsatisfactory condition
Email support@thryft.asia with your order number and photos if an item arrives damaged, is incorrect or is not as described. The clothing restocking fee is waived for these items. Wait for support’s instructions before returning them.
Other returns
Apart from the Singapore clothing returns described above, orders are not eligible for returns unless we agree otherwise on a case-by-case basis. Contact support@thryft.asia if you have an issue with your order.