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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Culinary Institute of America

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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by Culinary Institute of America
Save up to 32%
Compare to estimated retail price: S$56.46  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Elevate hospitality, achieve memorable guest experiences.

If you’re in the restaurant business aiming to polish your service to perfection, "Remarkable Service" is like your personal mentor in book form. It delves into the nitty-gritty of what makes a dining experience not just satisfactory, but truly exceptional. This isn’t just theory; it’s actionable insight, complete with real-world scenarios to help you handle every aspect of service with finesse. From hiring staff to managing the dining room, it's a valuable resource that can help you turn one-time visitors into loyal patrons.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by Culinary Institute of America
Save up to 32%
Compare to estimated retail price: S$56.46  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781118116876
Author: Culinary Institute of America
Publisher: Wiley
Date of Publication: 2014-02-10
Format: Paperback
Related Collections: Business, Food & Drink
Related Topics: Management, Culinary, Food and Drink
Goodreads rating: 3.93
(rated by 57 readers)

Description

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
 

Elevate hospitality, achieve memorable guest experiences.

If you’re in the restaurant business aiming to polish your service to perfection, "Remarkable Service" is like your personal mentor in book form. It delves into the nitty-gritty of what makes a dining experience not just satisfactory, but truly exceptional. This isn’t just theory; it’s actionable insight, complete with real-world scenarios to help you handle every aspect of service with finesse. From hiring staff to managing the dining room, it's a valuable resource that can help you turn one-time visitors into loyal patrons.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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