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Just Arrived

Crucial Conversations: Tools for Talking When Stakes Are High

$13.90
Compare to estimated retail price: S$28.90  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Crucial Conversations: Tools for Talking When Stakes Are High
Crucial Conversations: Tools for Talking When Stakes Are High

Stay calm when conversations matter most

If you ever replay tough conversations in your head wishing you’d handled them better, this book will feel immediately useful. It’s practical, direct, and surprisingly readable, showing you how to stay composed when emotions spike and outcomes really matter. Readers often love that it doesn’t just preach better communication, but gives you language and habits you can actually use at work and at home.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Just Arrived

Crucial Conversations: Tools for Talking When Stakes Are High

$13.90
Compare to estimated retail price: S$28.90  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781260474183
Related Collections: Business, Personal Development
Related Topics: Communication, Personal Development, Business, Personal Development, Communication

Description

Keep your cool and get the results you want in crucial conversations. This New York Times bestseller and business classic has been fully updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the desired results. Written in an engaging and practical style, the book helps you be persuasive without being abrasive, re-enter productive dialogue when others blow up or clam up, and master high-stakes conversations across any topic or person. The new edition addresses timely issues and shows you how to: respond when someone initiates a crucial conversation with you; shorten the lag between recognizing a problem and discussing it; communicate more effectively across digital channels. When stakes are high, opinions vary, and emotions run strong, you’ll learn to avoid or mishandle conflicts and instead apply these lessons to improve relationships and results, at work or at home.
 

Stay calm when conversations matter most

If you ever replay tough conversations in your head wishing you’d handled them better, this book will feel immediately useful. It’s practical, direct, and surprisingly readable, showing you how to stay composed when emotions spike and outcomes really matter. Readers often love that it doesn’t just preach better communication, but gives you language and habits you can actually use at work and at home.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.