Imagine walking into a store where the service is so exemplary, you want to return again and again. "Lessons from the Nordstrom Way" isn't just an exploration of the renowned department store's strategy; it's a masterclass in elevating customer service across any business sector. For anyone looking to spark a service revolution in their own company, this book is a pivotal resource. It's not just about retail; it's about creating a customer-centric culture that can transform any business.

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This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom's principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction

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