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212 Service: The 10 Rules for Creating a Service Culture
by
Mac Anderson
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Service excellence distilled into ten simple rules.
If you're in search of a quick guide that can help transform your team's approach to customer service, "212 Service" is it. Mac Anderson has a knack for distilling complex concepts into bite-sized, easy-to-implement ideas. By spending just half an hour with this book, you and your team can learn fundamental rules that could make a genuine difference in creating a service culture that stands out.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale
212 Service: The 10 Rules for Creating a Service Culture
by
Mac Anderson
Regular price
$11.90
Now $7.90
Save 34%
- Unit price
- / per
Save 34%
Save 28%
Save 30%
Save 34%
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Find out more about our process here.
Quantity selected exceeds current stock
ISBN: 9781608101276
Authors:
Mac Anderson
Publisher: Simple Truths
Date of Publication: 2011-01-01
Format: Hardcover
Goodreads rating: 4.0
(rated by 15 readers)
Description
Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service; however, our goal in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.
Adding product to your cart
Service excellence distilled into ten simple rules.
If you're in search of a quick guide that can help transform your team's approach to customer service, "212 Service" is it. Mac Anderson has a knack for distilling complex concepts into bite-sized, easy-to-implement ideas. By spending just half an hour with this book, you and your team can learn fundamental rules that could make a genuine difference in creating a service culture that stands out.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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