This book is a must-read for any organization seeking to improve its performance. The author, Dan Dimancescu, provides a comprehensive look into the world of cross-functional management, a concept that is still foreign to many American businesses. Dimancescu uses case studies to illustrate the effectiveness of cross-functional management and outlines six steps organizations can follow to achieve success. His emphasis on process and the importance of collective genius are what sets this book apart. If you are looking to improve your organization's performance in a holistic way, then The Seamless Enterprise is the book for you.

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How would you like to have a consultant interrogate you in detail about your company's product, quality standards, and shipping methods, force you to admit exactly how you and your staff had dropped the ball, and ask you point-blank what you were going to do about it--while every single one of your employees watched and listened? According to Dan Dimancescu, this kind of meeting is not only a good idea--it's just one ripple of a huge wave of change in management that is absolutely vital to the future of American business.Dimancescu, who has been a consultant to such companies as AT&T, Boeing, Digital, HP, NASA, and Xerox, has witnessed scenes like the one above over and over in Japan. Those employees and the boss who was being put on the hot seat were involved in a concept still very foreign to American cross functional management. Holistic in nature, cross functional management aims that everyone from the CEO on down to the delivery truck driver understands the company's goals, failings, and triumphs, and the part he or she contributes. Instead of workers blindly following the new systems or procedures instituted by management, everyone learns to improve their performance as a group, and to internalize knowledge across the whole team. It's a system in which process--not just results, but how to get things done--is the top priority. The results are, quite simply, astonishing.Dimancescu believes that cross functional management can and must be our future. He looks at the recent achievements of companies including Ford, AT&T, and Hewlett Packard, and the growing popularity of holistic initiatives like time-to-market and concurrent engineering. He details what senior executives must do to lay the groundwork, and describes six steps to access the opportunity, appoint a process core team, target a pilot project, use the cross function "tool kit," review the pilot, and plan and implement a rollout. The Seamless Enterprise provides the vision, systematic model, tools, and techniques every company needs to achieve the new dynamic edge--and unleash the long-stifled collective genius in American enterprise.

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