You should definitely give "Service Management" a read if you're looking to understand the intricacies of managing services effectively. With its up-to-date examples and comprehensive coverage of global operations, this book will help you explore the importance of continuous improvement in quality and productivity in the service industry. Not only does it delve into the functional areas of an organization, but it also highlights the impact of marketing, strategic issues, operations, and human behavior on service management. Unlock the secrets to successful service management and elevate your skills with this informative and engaging book.

Riley is your virtual thrift companion, and here to help you find your next favourite read. You can also find in-stock similar reads linked by topic and genre here!

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.