This book could be a good read for government officials looking to improve their organization's performance. It provides case studies, practical guidance, as well as checklists and sample forms to help readers implement the techniques described in the book. The most unique and distinctive feature of this book is that it adapts benchmarking methods to the unique needs of the public sector. Overall, this book can help readers identify the best practices and effectively implement them in their organizations to achieve performance breakthroughs.

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For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how benchmarking methods have been adapted to the unique needs of the public sector and describes the tangible benefits gained by public agencies that have applied these techniques. Offers detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly.

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