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UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

by Ron Kaufman
$3.90
Compare to estimated retail price: S$30.47  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

Delight customers with proven service strategies.

"Up! Your Service Action Steps" is an invaluable guide for businesses looking to improve their customer service. The book provides practical strategies and action steps to help build a service culture that will sizzle and succeed. One of the most unique and distinctive features of the book is its focus on leveraging customer value dimensions for long-term profits, which can be extremely beneficial for businesses looking to increase customer loyalty. Overall, this is a must-read for any business looking to impress and retain their customers.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

by Ron Kaufman
$3.90
Compare to estimated retail price: S$30.47  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

ISBN: 9789810529598
Author: Ron Kaufman
Publisher: Kaufman Professional Services
Date of Publication: 2002-03-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Leadership, Productivity, Inspirational, Personal Development, Communication, Business
Goodreads rating: 3.89
(rated by 35 readers)

Description

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! Develop a service culture that sizzles and succeeds. Apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
 

Delight customers with proven service strategies.

"Up! Your Service Action Steps" is an invaluable guide for businesses looking to improve their customer service. The book provides practical strategies and action steps to help build a service culture that will sizzle and succeed. One of the most unique and distinctive features of the book is its focus on leveraging customer value dimensions for long-term profits, which can be extremely beneficial for businesses looking to increase customer loyalty. Overall, this is a must-read for any business looking to impress and retain their customers.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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