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Sale

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph A. Michelli
$12.90 Now $8.90 Save 31%
Compare to estimated retail price: S$52.76  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Revolutionizing business with Zappos' inspiring customer service.

If you're looking to infuse your business or work culture with a dose of innovation and customer-centric focus, "The Zappos Experience" lights that path. Joseph Michelli has distilled the essence of the corporate giant's success into actionable principles. Diving into this book, you can virtually walk the halls of Zappos, learn from their unique ethos, and perhaps even transform your own business's approach to success that resonates with employees and consumers alike.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph A. Michelli
$12.90 Now $8.90 Save 31%
Compare to estimated retail price: S$52.76  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

ISBN: 9780071749589
Authors: Joseph A. Michelli
Publisher: McGraw Hill
Date of Publication: 2011-09-29
Format: Hardcover
Related Collections: Personal Development, Business
Related Topics: Management, Business, Leadership
Goodreads rating: 3.96
(rated by 434 readers)

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Description

The name ZAPPOS has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and an impressive transformational business success story. Joseph Michelli, author of bestselling business books, explains how Zappos does it and how you can do it in your industry. The Zappos Experience takes you through the playful, offbeat company culture Zappos is famous for, revealing what occurs behind the scenes and providing leadership methods that have earned the company $1 billion in annual gross sales during the last ten years.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Revolutionizing business with Zappos' inspiring customer service.

If you're looking to infuse your business or work culture with a dose of innovation and customer-centric focus, "The Zappos Experience" lights that path. Joseph Michelli has distilled the essence of the corporate giant's success into actionable principles. Diving into this book, you can virtually walk the halls of Zappos, learn from their unique ethos, and perhaps even transform your own business's approach to success that resonates with employees and consumers alike.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.