Free delivery on all orders above $30
Get 10% off all year round! Join Thryft Club
Get 10% off all year round and $10 off your next order! Join Thryft Club

Your cart

Your cart is empty

Check out these collections!

Bestselling Fiction
Bestselling Nonfiction
Bestselling Books for Children
Vintage and Rare Books
Vinyl Records
Women's Clothing
Men's Clothing

Stay in touch and win free books

Keep up with our latest sales and events, and receive
recommendations direct to your inbox. We'll only send the good stuff, promise!

By completing this form, you are signing up to receive our emails and can unsubscribe at any time

Sale

The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy

Save up to 51%
Compare to estimated retail price: S$35.90  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy - Thryft
The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy - Thryft
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The 24-Hour Customer : New Rules for Winning in a Time-Starved, Always-Connected Economy

Save up to 51%
Compare to estimated retail price: S$35.90  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

Special Offer

Buy 3, Get 1 Free On All Items Under S$10

Add 4 items under S$10 to your cart — the cheapest one is on us.

ISBN: 9780061798610
Publisher: HarperCollins s Inc
Date of Publication: 2010-09-01
Format: Hardback
Goodreads rating: 3.76
(rated by 45 readers)

Description

Today's overwhelmed, overworked, and stressed out consumers and executives are bombarded with an endless stream of ever louder and flashier marketing attempts to capture attention. While personal time management has been a popular topic, very little has been said about what businesses should do differently because their customers suffer from a lack of time. Mobile devices and the Internet have connected us in many ways, but these technologies have added to the fray. In "The 24-Hour Customer", Adrian C. Ott, CEO of a bustling Silicon Valley consultancy and busy mother of two active children, explores the economics of time and attention - helping companies understand the Time-Value Tradeoffs and Time-graphics of their customers. She shows that time isn't money anymore. Time is more important than money. Ott argues that time and technology have changed the competitive landscape and that smart companies must use them as strategic weapons.
Filled with fascinating case studies and examples from leading-edge companies like Digital Chocolate, Nike, and Shutterfly, "The 24-Hour Customer" provides fresh ideas for capitalising on the elements of time, attention, and value to create never-before-considered products, services, and programs - offerings that increase revenue and gain market traction. In doing so, this book will change the way executives think about their business - and their customers.


Author: Adrian C. Ott
Format: Hardback
Number of Pages: 240
Publisher: HarperCollins s Inc
Publication Date: 01 Sep 2010
 
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.