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The Ten Principles Behind Great Customer Experiences

Regular price $13.90
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Practical principles for creating memorable customer experiences.

This is an accessible guide for leaders, managers, and entrepreneurs who want happier customers without costly overhauls. Its ten clear principles turn customer-focused thinking into realistic, everyday improvements. A strong read if you value practical advice over complicated business theory.

  • CMI Management Book of the Year Awards for Overall Winner / Innovation and Entrepreneurship (2014)
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Just Arrived

The Ten Principles Behind Great Customer Experiences

Regular price $13.90
Unit price
per
Condition guide

Special Offer

Buy 3, Get 1 Free On All Items Under S$10

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ISBN: 9780273775089
Date of Publication: 2012-12-06
Format: Paperback
Related Collections: Business, Personal Development
Goodreads rating: 4.05
(rated by 170 readers)

Description

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrepreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
 

Practical principles for creating memorable customer experiences.

This is an accessible guide for leaders, managers, and entrepreneurs who want happier customers without costly overhauls. Its ten clear principles turn customer-focused thinking into realistic, everyday improvements. A strong read if you value practical advice over complicated business theory.

  • CMI Management Book of the Year Awards for Overall Winner / Innovation and Entrepreneurship (2014)
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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