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S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference
Regular price
$5.90
$3.90
34% off
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51% off
43% off
34% off
Unique Guidebook for personal empowerment and exceptional service.
This book could be a good read for anyone who wants to make a difference in their own life and empower others. With its daily service encounters presented in email exchanges, it offers a practical and relatable approach to understanding the importance of significance, efficacy, relationships, variation, and going the extra mile. The "Let's _ink About It" sections encourage readers to reflect on their own experiences and take actionable steps towards creating a positive customer experience. Overall, this book is like a guidebook to personal empowerment and exceptional service, offering valuable insights and suggestions for resolving common challenges.
Sale
S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference
Regular price
$5.90
$3.90
34% off
- Unit price
- / per
50% off
51% off
43% off
34% off
ISBN: 9789811138744
Authors:
Bee Leng Seow
Publisher: Candid Creation Publishing
Date of Publication: 2017-08-01
Goodreads rating: 4.0
(rated by 1 readers)
Description
Through daily service encounters presented in the form of email exchanges between three key characters, touches on the possibilities of empowering oneself, empowering others and thereby making a difference to the customer experience. The conversations between Alice, Ruth and Paul on —short for Significance, Efficacy, Relationships, Variation, Extra mile—delves into the mind and heart aspects of driving empowerment for service excellence by having shared responsibilities and commitment to engage their clients, colleagues and stakeholders. The trio also identifies common challenges encountered and offers suggestions for resolving them. In the “Let’s _ink About It” sections, readers are cued reflective points to pause and explore the “What?”, “What else?”, “So what?” and “Now what?” of customer experience. This book takes an orchestrated approach to inspire readers and bridge the pathway towards a healthy service culture.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Find out more about our process here.
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Unique Guidebook for personal empowerment and exceptional service.
This book could be a good read for anyone who wants to make a difference in their own life and empower others. With its daily service encounters presented in email exchanges, it offers a practical and relatable approach to understanding the importance of significance, efficacy, relationships, variation, and going the extra mile. The "Let's _ink About It" sections encourage readers to reflect on their own experiences and take actionable steps towards creating a positive customer experience. Overall, this book is like a guidebook to personal empowerment and exceptional service, offering valuable insights and suggestions for resolving common challenges.
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