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Results management is part of an integrated management system linking an organization's strategic focus, product/service delivery system, the organization structure, and functional accountabilities supporting product/service delivery to the customer. With over 25 years of working experience with numerous organizations, the author shares his insight on how a results-management system can be established to make wage costs commensurate with productivity, and how to attract and retain talent. This book provides a process for establishing balanced performance measures for all job functions. It demonstrates how to measure individual efficiency and also effectiveness. This process will be a welcome aid to those who find difficulty in establishing performance measures using the SMART criteria. This book not only focuses on performance measurement, but also highlights the importance of performance management -- which emphasizes the achievement of results through and with people. It advocates managing for commitment and not just for compliance to the superior's or organization's expectations. Results Effective People Management to Achieve Excellent Results will help managers understand and accept that results management is their line responsibility, and presents them with the tools and system infrastructure to achieve excellent results!

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