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Operations Rules: Delivering Customer Value Through Flexible Operations

by David Simchi-Levi
$10.90
Operations Rules: Delivering Customer Value Through Flexible Operations
Operations Rules: Delivering Customer Value Through Flexible Operations

Streamlining operations for enhanced customer satisfaction.

If you're in a managerial position and looking to improve the performance of your operations, "Operations Rules" could be your go-to guide. David Simchi-Levi, an expert in the field, lays out practical strategies that could help you make significant and flexible improvements, with a strong focus on customer value—essentials that could reshape your approach to operations management.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Operations Rules: Delivering Customer Value Through Flexible Operations

by David Simchi-Levi
$10.90
Condition guide

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ISBN: 9780262014748
Authors: David Simchi-Levi
Publisher: Mit Pr
Date of Publication: 2010-01-01
Format: Hardcover
Related Collections: Business, Economics
Related Topics: Management, Technology, Finance, Society, Sociology
Goodreads rating: 3.89
(rated by 73 readers)

Description

In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In Operations Rules, David Simchi-Levi identifies the crucial element in a company's operations strategies and the link between the value it provides its customers. He offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. Successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition—Amazon, large selection and reliable fulfillment; Wal-Mart, low prices—that directly aligns with its operations strategy. Simchi-Levi's rules regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technology transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.
 

Streamlining operations for enhanced customer satisfaction.

If you're in a managerial position and looking to improve the performance of your operations, "Operations Rules" could be your go-to guide. David Simchi-Levi, an expert in the field, lays out practical strategies that could help you make significant and flexible improvements, with a strong focus on customer value—essentials that could reshape your approach to operations management.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.