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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

by Philipp Klaus
$34.90
Compare to estimated retail price: S$73.12  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Guide to mastering profitable customer experience strategies.

If you're intrigued by the ever-evolving realm of customer service and the direct impact it has on a company's success, then this book is a goldmine. P. Klaus delivers an insightful and pragmatic approach to enhancing your customer experience game. It's steeped in scientific methodology and brimming with actionable strategies, making it essential for anyone serious about outperforming the competition through top-notch customer service.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

by Philipp Klaus
$34.90
Compare to estimated retail price: S$73.12  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781349477340
Authors: Philipp Klaus
Publisher: Palgrave Macmillan
Date of Publication: 2015-01-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Business, Communication, Business, How To, Leadership
Goodreads rating: 3.67
(rated by 15 readers)

Description

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
 

Guide to mastering profitable customer experience strategies.

If you're intrigued by the ever-evolving realm of customer service and the direct impact it has on a company's success, then this book is a goldmine. P. Klaus delivers an insightful and pragmatic approach to enhancing your customer experience game. It's steeped in scientific methodology and brimming with actionable strategies, making it essential for anyone serious about outperforming the competition through top-notch customer service.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.