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Lessons in Service from Charlie Trotter

Ed Lawler

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Lessons in Service from Charlie Trotter

by Ed Lawler
Save up to 42%
Compare to estimated retail price: S$38.64  

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Lessons in Service from Charlie Trotter - Thryft
Lessons in Service from Charlie Trotter - Thryft

Elevate service to an art; Trotter's unparalleled mastery.

If you're passionate about elevating your own business's client experience to that of a fine dining spectacle, Trotter’s philosophy will resonate with you. This book transcends the culinary world, offering pearls of wisdom to anyone who aims to leave their guests or customers feeling cherished and valued with every encounter. Indulge in the meticulous craft of service that made Charlie Trotter’s an institution, and let those lessons transform your approach.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Lessons in Service from Charlie Trotter

by Ed Lawler
Save up to 42%
Compare to estimated retail price: S$38.64  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781580083157
Author: Ed Lawler
Publisher: Ten Speed Press
Date of Publication: 2001-11-28
Format: Hardcover
Related Collections: Food & Drink, Personal Development, Business
Related Topics: Cooking, Leadership, Personal Development, How To, Business, Food and Drink, Management, Productivity
Goodreads rating: 3.99
(rated by 194 readers)

Description

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role-playing, pre-service meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. • Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000. • Charlie Trotter's books have sold over 300,000 copies.
 

Elevate service to an art; Trotter's unparalleled mastery.

If you're passionate about elevating your own business's client experience to that of a fine dining spectacle, Trotter’s philosophy will resonate with you. This book transcends the culinary world, offering pearls of wisdom to anyone who aims to leave their guests or customers feeling cherished and valued with every encounter. Indulge in the meticulous craft of service that made Charlie Trotter’s an institution, and let those lessons transform your approach.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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