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Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone
$4.90
Compare to estimated retail price: S$24.90  

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Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most

Navigate crucial conversations with confidence and ease.

Whether it's a chat with your boss about a raise or a tough talk with a neighbor, "Difficult Conversations" provides you with a practical roadmap to handle these moments with less stress and more success. Drawing from extensive research, the authors break the process into clear components, helping you to understand not just the 'what' but also the 'why' and the 'how' behind effective dialogue. It's like having a trusted guide by your side for those situations we often anticipate with dread.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Difficult Conversations: How to Discuss What Matters Most

by Douglas Stone
$4.90
Compare to estimated retail price: S$24.90  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

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This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

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This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

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We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780140277821
Authors: Douglas Stone
Publisher: Penguin Books, Limited (UK)
Date of Publication: 2000-01-01
Format: Paperback
Related Collections: Personal Development, Business
Related Topics: Personal Development, Psychology, Business, Leadership, Personal Development, Communication, Leadership, Management, Self Help
Goodreads rating: 4.07
(rated by 19542 readers)

Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
 

Navigate crucial conversations with confidence and ease.

Whether it's a chat with your boss about a raise or a tough talk with a neighbor, "Difficult Conversations" provides you with a practical roadmap to handle these moments with less stress and more success. Drawing from extensive research, the authors break the process into clear components, helping you to understand not just the 'what' but also the 'why' and the 'how' behind effective dialogue. It's like having a trusted guide by your side for those situations we often anticipate with dread.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.