Thousands of prices just dropped across Thryft
Our price drop is now live! Find lowered prices on thousands of one-of-a-kind finds across Thryft
Free delivery on all orders above $30
Get 10% off all year round! Join Thryft Club
Get 10% off all year round and $10 off your next order! Join Thryft Club

Your cart

Your cart is empty

Check out these collections!

Bestselling Fiction
Bestselling Nonfiction
Bestselling Books for Children
Vintage and Rare Books
Vinyl Records
Women's Clothing
Men's Clothing

Find more of what you love

Get thoughtful picks from Thryft’s ever-changing collection of pre-loved books, vinyl and CDs—plus occasional sales and events.

By signing up, you agree to receive marketing emails from Thryft. You can unsubscribe at any time.

This item is sold out

Get an email when a matching copy is available again.

Difficult Conversations: How to Discuss What Matters Most

Bruce Patton, Douglas Stone, Sheila Heen

Which copies would you like?
Condition and budgetAny condition · No price limit

Excludes delivery. This filters future availability alerts; it is not a price-drop alert.

We check inventory once a day. We’ll email you once when we find a matching copy. Copies aren’t reserved. This does not sign you up for marketing emails.
Sale

Difficult Conversations: How to Discuss What Matters Most

by Bruce Patton, Douglas Stone, Sheila Heen
Save up to 40%
Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most

Navigating tough talks with insight and strategy.

If you've ever dreaded a conversation because you didn't know how to approach it, "Difficult Conversations" could be your playbook. The authors, experts in negotiation from Harvard, dissect the anatomy of uncomfortable dialogues into understandable parts. By breaking down what really happens in these moments and offering concrete advice, this book could transform your next challenging chat into an opportunity for growth and understanding rather than a source of stress.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Difficult Conversations: How to Discuss What Matters Most

by Bruce Patton, Douglas Stone, Sheila Heen
Save up to 40%
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

ISBN: 9780140288520
Authors: Bruce Patton, Douglas Stone, Sheila Heen
Publisher: Penguin Books
Date of Publication: 2000-04-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Personal Development, Management, Communication, Leadership, Self Help, Business, Personal Development, Psychology, Leadership
Goodreads rating: 4.07
(rated by 19122 readers)

Description

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness -- why what is not said is as important as what is -- ways of keeping and regaining your balance in the face of attacks and accusations -- how to decipher the underlying structure of every difficult conversation. Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
 

Navigating tough talks with insight and strategy.

If you've ever dreaded a conversation because you didn't know how to approach it, "Difficult Conversations" could be your playbook. The authors, experts in negotiation from Harvard, dissect the anatomy of uncomfortable dialogues into understandable parts. By breaking down what really happens in these moments and offering concrete advice, this book could transform your next challenging chat into an opportunity for growth and understanding rather than a source of stress.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

You might enjoy this if…

View book details