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Master customer loyalty with CRM strategy.
This book is a great read for anyone interested in understanding how to effectively manage customer relationships. With comprehensive coverage of strategy, organization, marketing, and technology aspects of CRM, readers will gain a deep understanding of what it takes to implement and benefit from CRM systems. Case studies and questions at the end of each chapter provide real-world examples that make the concepts learned easily applicable. The book's unique feature lies in its discussion of buyer-seller relations from a social psychology perspective.
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Master customer loyalty with CRM strategy.
This book is a great read for anyone interested in understanding how to effectively manage customer relationships. With comprehensive coverage of strategy, organization, marketing, and technology aspects of CRM, readers will gain a deep understanding of what it takes to implement and benefit from CRM systems. Case studies and questions at the end of each chapter provide real-world examples that make the concepts learned easily applicable. The book's unique feature lies in its discussion of buyer-seller relations from a social psychology perspective.
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