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New

Coaching Knock Your Socks Off Service

by Kristin L. Anderson
$11.90
Coaching Knock Your Socks Off Service
Coaching Knock Your Socks Off Service

Transform customer service with effective coaching techniques.

If you're passionate about enhancing your team's customer service skills, "Coaching Knock Your Socks Off Service" might just be the playbook you need. The book provides a pragmatic approach to coaching that can shift the dynamics of your customer interactions. By adopting the strategies within, you could inspire your employees to exceed expectations and create memorable customer experiences.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Coaching Knock Your Socks Off Service

by Kristin L. Anderson
$11.90
ISBN: 9780814479353
Authors: Kristin L. Anderson
Publisher: Amacom
Date of Publication: 1996-10-21
Format: Paperback
Related Collections: Business
Related Topics: Management, Leadership
Goodreads rating: 3.7
(rated by 67 readers)

Description

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock Your Socks Off Service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how the authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill: teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Transform customer service with effective coaching techniques.

If you're passionate about enhancing your team's customer service skills, "Coaching Knock Your Socks Off Service" might just be the playbook you need. The book provides a pragmatic approach to coaching that can shift the dynamics of your customer interactions. By adopting the strategies within, you could inspire your employees to exceed expectations and create memorable customer experiences.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.