Free delivery on all orders above $30
Get 10% off all year round! Join Thryft Club
Get 10% off all year round and $10 off your next order! Join Thryft Club

Your cart

Your cart is empty

Check out these collections!

Bestselling Fiction
Bestselling Nonfiction
Bestselling Books for Children
Vintage and Rare Books
Vinyl Records
Women's Clothing
Men's Clothing

Stay in touch and win free books

Keep up with our latest sales and events, and receive
recommendations direct to your inbox. We'll only send the good stuff, promise!

By completing this form, you are signing up to receive our emails and can unsubscribe at any time

Sale

10 Steps to Becoming Customer Driven

by Ian Brooks
Save up to 67%
10 Steps to Becoming Customer Driven - Thryft
10 Steps to Becoming Customer Driven - Thryft

Create a Customer-Centric Business in 10 Steps

This book is a must-read for business owners who want to retain their customer base. Ian Brooks offers practical steps to create a customer-driven business from understanding customers' needs to building a customer-centric culture. With real-world examples and case studies, the book is easy to read and offers actionable advice to help businesses thrive.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

10 Steps to Becoming Customer Driven

by Ian Brooks
Save up to 67%
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

Special Offer

Buy 3, Get 1 Free On All Items Under S$10

Add 4 items under S$10 to your cart — the cheapest one is on us.

ISBN: 9780958203661
Authors: Ian Brooks
Publisher: Nahanni Publishing Limited
Date of Publication: 2004-01-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Entrepreneurship, Business, Leadership
Goodreads rating: 0.0
(rated by 0 readers)

Description

How to build a company that will keep those customers you worked so hard and spent so much money to get.
 

Create a Customer-Centric Business in 10 Steps

This book is a must-read for business owners who want to retain their customer base. Ian Brooks offers practical steps to create a customer-driven business from understanding customers' needs to building a customer-centric culture. With real-world examples and case studies, the book is easy to read and offers actionable advice to help businesses thrive.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.