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Transformative guide to mastering service excellence.
Imagine being that customer who leaves a store feeling heard, helped, and happy—that's the kind of service experience Uplifting Service aims to make universal. Ron Kaufman lays out practical and proven methods to elevate the way businesses handle service at every level, promising an inspiring read for anyone interested in turning every customer interaction into a positive, brand-building moment. If you're looking to transform not just your service strategy but the culture of your business, this could be the playbook you need.
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Transformative guide to mastering service excellence.
Imagine being that customer who leaves a store feeling heard, helped, and happy—that's the kind of service experience Uplifting Service aims to make universal. Ron Kaufman lays out practical and proven methods to elevate the way businesses handle service at every level, promising an inspiring read for anyone interested in turning every customer interaction into a positive, brand-building moment. If you're looking to transform not just your service strategy but the culture of your business, this could be the playbook you need.