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Perfect Phrases for Customer Service

by Robert Bacal
Perfect Phrases for Customer Service
Perfect Phrases for Customer Service

Essential communication tactics for customer satisfaction.

If you're in the trenches of customer service, wading through tough interactions daily, "Perfect Phrases for Customer Service" could be your lifesaver. It offers practical, ready-to-use language that you can adapt on the fly. Whether you're looking to placate the irate, or simply enhance your conversational finesse, this book can be that go-to guide that transforms challenging moments into opportunities for excellence in service.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Perfect Phrases for Customer Service

by Robert Bacal
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780071444538
Authors: Robert Bacal
Publisher: McGraw-Hill
Date of Publication: 2004-12-29
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Communication, Self Help, Personal Development, Business, Personal Development
Goodreads rating: 3.68
(rated by 146 readers)

Description

Tools for pleasing even the most demanding customers. A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal.
 

Essential communication tactics for customer satisfaction.

If you're in the trenches of customer service, wading through tough interactions daily, "Perfect Phrases for Customer Service" could be your lifesaver. It offers practical, ready-to-use language that you can adapt on the fly. Whether you're looking to placate the irate, or simply enhance your conversational finesse, this book can be that go-to guide that transforms challenging moments into opportunities for excellence in service.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.