Synopsis:
Concentrating on Harrington's "people-building" approach, Area Activity analysis helps managers clarify what is expected of their groups, define key measures, set performance standards, and "laser-focus' each employee's efforts on the organization's mission. The third book in The H. James Harrington Performance Improvement Series provides a methodology designed to put all employees on the same page and eliminate wasted effort and misunderstandings. By implementing their well-researched recommendations, readers will be able to bring better alignment between their company's mission, activities, and customer expectations.
From the Back Cover:
Align your workforce--to get maximum value from each employee! Are your organization's management and employees in complete harmony, not only about how each activity's quality and productivity are measured, but also about what is considered acceptable performance? Area Activity Analysis provides a methodology to align your organization's mission, activities, and measurements systems so that each work team understands the critical nature of their output, along with each individual customer's (and management's) expectations. This comprehensive book/CD communications package shows you how to develop signed, documented partnership agreements with your Natural Work Teams' customers, suppliers, and upper management that: define each area's purpose and activities; develop quality and productivity measurements for each activity; develop a performance standard for each measurement; gain commitment to the performance standard by employees and management; identify where improvement opportunities exist; gain supplier commitment. Uncover and correct your organizational chain's weakest links! Area Activity Analysis is the essential approach for ensuring that each employee understands his or her area's overall mission, and which strategies will best measure and improve the employee's performance in every activity!
Author: James S. Harrington
Format: CD-ROM
Number of Pages: 368
Publisher: McGraw-Hill Education - Europe
Publication Date: 01 Jan 1999
Synopsis:
Concentrating on Harrington's "people-building" approach, Area Activity analysis helps managers clarify what is expected of their groups, define key measures, set performance standards, and "laser-focus' each employee's efforts on the organization's mission. The third book in The H. James Harrington Performance Improvement Series provides a methodology designed to put all employees on the same page and eliminate wasted effort and misunderstandings. By implementing their well-researched recommendations, readers will be able to bring better alignment between their company's mission, activities, and customer expectations.
From the Back Cover:
Align your workforce--to get maximum value from each employee! Are your organization's management and employees in complete harmony, not only about how each activity's quality and productivity are measured, but also about what is considered acceptable performance? Area Activity Analysis provides a methodology to align your organization's mission, activities, and measurements systems so that each work team understands the critical nature of their output, along with each individual customer's (and management's) expectations. This comprehensive book/CD communications package shows you how to develop signed, documented partnership agreements with your Natural Work Teams' customers, suppliers, and upper management that: define each area's purpose and activities; develop quality and productivity measurements for each activity; develop a performance standard for each measurement; gain commitment to the performance standard by employees and management; identify where improvement opportunities exist; gain supplier commitment. Uncover and correct your organizational chain's weakest links! Area Activity Analysis is the essential approach for ensuring that each employee understands his or her area's overall mission, and which strategies will best measure and improve the employee's performance in every activity!
Author: James S. Harrington
Format: CD-ROM
Number of Pages: 368
Publisher: McGraw-Hill Education - Europe
Publication Date: 01 Jan 1999
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