Thryft Singapore
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Ron Kaufman
|
Kaufman
Professional
Services
Up! Your Service Great Ideas : Tools, Tips and Proven Techniques to Lift Your Service Higher
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Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service
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This book is a must-read for anyone looking to excel in the world of customer service. Through a collection of true stories, Ron Kaufman explores the winners and losers in the quest for superior service, giving readers valuable insights and practical tips. Whether you want to benchmark the best service innovations or learn how to keep your customers happy and loyal, this book has it all. The most unique feature of this book is the "Infinite Absurdity Awards" in Chapter 13, which highlights the biggest mistakes in service and teaches readers what to avoid. Get ready to revolutionize your business with the power of superior service!
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Nikhilananda
|
Ramakrishna
Vivekanada
Center
Upanishads. V. 4 Taittiriya and Chhandogya
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If you're seeking philosophical depths and want to delve into the essence of spirituality, the Upanishads are a treasure trove. This particular volume brings lyrical interpretations to profound teachings, allowing you not just to read but to feel the ancient wisdom. It's an immersive journey through India's sacred texts that could provide you with both intellectual stimulation and spiritual comfort.
Andy Rathbone
|
For
Dummies
Upgrading and Fixing PCs For Dummies
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Upgrading and Fixing PCs For Dummies is a must-read for anyone looking to get the most out of their computer. The book is an excellent resource, full of handy tips and easy-to-follow instructions for upgrading and maintaining your PC. The author, Andy Rathbone, provides simple yet thorough explanations of each step and does an excellent job of breaking down complex technical concepts into understandable language. Whether you're a novice or an expert, this book is definitely worth checking out.
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Jared Diamond
|
Penguin
Upheaval : How Nations Cope with Crisis and Change
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"Upheaval" is an informative book that explores how nations cope with crises. Jared Diamond uses real-world examples such as six different modern nations to analyze and understand how they have survived defining catastrophes. The book is filled with valuable lessons for individuals and nations that need to cope with crises. Diamond's personal touch to the book makes it an engaging read that is both informative and inspirational.
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Alan Boyle, Andy Hargreaves, Alma Harris |
Jossey-bass
Uplifting Leadership : How Organizations, Teams, and Communities Raise Performance
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Uplifting Leadership is an outstanding guidebook for leaders looking to improve the efficacy of their teams and themselves. This book features numerous case studies of high-performing organizations, and takes an in-depth look at what makes each organization effective and successful. It is a must-read for anyone who wishes to improve their teams' performance and cultivate a culture of success.
Ron Kaufman
|
Evolve
Publishing
Uplifting Service
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If creating a culture of exceptional service is your ambition, "Uplifting Service" could be your handbook. Ron Kaufman meticulously dissects the anatomy of service that delights, not just satisfies. He offers pragmatic tools, wrapped in engaging case studies, ensuring you can translate the wisdom into actionable steps. It's a compelling read whether you're revamping a business or aiming to inspire your team.
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Sherrilyn Kenyon
|
St.
Martin's
Press
Upon the Midnight Clear
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Ever think Scrooge had it right before the ghosts ruined his life? Meet Aidan O'Conner.At one time he was a world-renowned celebrity who gave freely of himself and his money without wanting anything in return...until those around him took without asking. Now Aidan wants nothing of the world--or anyone who's a part of it. When a stranger appears at his doorstep, Aidan knows he's seen her before…in his dreams.Born on Olympus as a goddess, Leta knows nothing of the human world. But a ruthless enemy has driven her from the world of dreams and into the home of the only man who can help her: Aidan. Her immortal powers are derived from human emotions--and his anger is just the fuel she needs to defend herself…One cold winter's night will change their lives forever…Trapped together in a brutal winter storm, Aidan and Leta must turn to the only power capable of saving them--or destroying them both: trust.
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Stephen K. Ray
|
Ignatius
Press
Upon This Rock: St. Peter and the Primacy of Rome in Scripture and the Early Church
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This book is an eye-opening exploration of the early Christian understanding of the primacy of St. Peter in the Church of Rome. It presents a comprehensive compilation of Scriptural and Patristic evidence, backed by scholars from various backgrounds, to support the Catholic position. If you are curious about the historical context and want a deeper understanding of the biblical foundation of the Papal office, this book is for you. Prepare to have your preconceptions challenged and your knowledge expanded in this enlightening journey through Scripture and early Church history.
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The Upper Fourth promises to be another exciting year at Malory Towers; Alicia with her tricks, Darrell with her temper, timid Mary-Lou, the madcaps Belinda and Irene as well as the others. This year there is the tension of exams but there is all the fun of the summer term as well and the high spirits of a lively and imaginative form of girls.
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"Uprooted" is an enthralling tale of a girl named Agnieszka and her adventures in a world of wizards and forests full of malevolent power. This book has a deeply rooted folk story and legend theme, making it an attractive read for fans of folklore, fairy tales, and epic fantasies. The plot is riveting, emotional, and satisfying, and the characters are well-developed, adding depth and substance to the book. The novel is also environmentally conscious and explores ecological concerns, which offer a refreshing perspective on a typical fantasy world. Overall, "Uprooted" is a must-read for anyone who loves fantasy books that blend magic, suspense, and adventure in a unique and imaginative way.
Lynne Reid Banks
|
Harpercollins
Uprooted - A Canadian War Story
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"Uprooted - A Canadian War Story" speaks to the resilience of youth amidst turmoil. If you're moved by tales of historical migration and personal growth, Lindy's story will resonate with you. This perspective of war, seen through a child's adaptability and the challenges of finding a new home in Canada, offers both educational insights and a touchstone for emotional engagement.
Monica McInerney
|
Pan
Upside Down Inside Out
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Eva's journey to self-discovery in Australia is relatable and inspiring, and her romance with Joseph adds an element of intrigue and excitement. The unique setting and cultural differences make for an interesting read, and readers will find themselves rooting for Eva to find her true identity and happiness.
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Monica McInerney
|
E-penguin
Upside Down Inside Out
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This book is perfect for those who enjoy a heartwarming romance that takes place across cultures and countries. McInerney's story is expertly woven with themes of honesty and self-discovery, leaving readers with a newfound appreciation for life's unexpected turns.
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Upside-Down Marketing: Turning Your Ex-Customers into Your Best Customers
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Imagine you've lost touch with a friend who used to always show up for you. This book is the bridge that reconnects you to that friend, except here, the friend is your former customer. Walther's approach is practical and actionable, offering insight that can turn yesterday's lost sales into tomorrow's loyal patrons. It's for anyone looking to resurrect relationships and revenue with a personal touch that feels as strategic as it does sincere.
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Andrea Aguilar, Jessica Strand |
W.
W.
Norton
&
Company
Upstairs at the Strand : Writers in Conversation at the Legendary Bookstore
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Revelatory conversations between renowned writers at New York City’s legendary bookstore. For nearly ninety years, the Strand Book Store has been a New York institution, a legendary mecca for readers throughout the five boroughs, across the country, and around the world. Featuring freewheeling and behind-the-scenes conversations between renowned novelists, playwrights, and poets on how they work, think, and live, Upstairs at the Strand captures the happy collision of books and ideas in the Strand's famed reading series in its Rare Book Room. Upstairs at the Strand is indispensable for aspiring writers, readers of contemporary literature, and devoted fans of the 18 Miles of Books at the Strand Book Store. Contributors include: Renata Adler • Edward Albee • Hilton Als • Paul Auster • Blake Bailey • Alison Bechdel • Tina Chang • Junot Díaz • Deborah Eisenberg • Rivka Galchen • A. M. Holmes • Hari Kunzru • Rachel Kushner • Wendy Lesser • D. T. Max • Leigh Newman • Téa Obreht • Robert Pinsky • Katie Roiphe • George Saunders • David Shields • Charles Simic • Tracy K. Smith • Mark Strand • and Charles Wright.
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Dan Heath
|
Bantam
Press
Upstream : How to solve problems before they happen
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New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.We all have a tendency to work around problems. We are resourceful. We improvise. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why 'solve' crimes when we could stop them being committed? Why treat chronic diseases when they could be prevented from developing? Why provide shelter for the homeless rather than working to keep people housed in the first place? Why do our efforts skew so heavily towards reaction rather than prevention?The notion of preventing problems is an evergreen need in our professional and daily lives. Which makes Upstream a book for skeptical optimists - across all sectors - who know it's not going to be easy, but who believe that we have the capacity to solve some of our thorniest issues, if only we start to think about the system rather than the symptoms. Drawing on insights from Dan Heath's extensive research, as well as hundreds of new interviews with unconventional problem solvers, he delivers practical solutions for preventing problems rather than simply reacting to them.
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Mary Oliver
|
Penguin
Books
Upstream : Selected Essays
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If you're drawn to the mesh of the natural world with the human experience, Mary Oliver's "Upstream" offers a tranquil yet profound exploration. It isn't just about consuming her words; it's about letting them flow over you as you wander through your own internal wilderness. Her essays are invitations to meditate alongside her on beauty, creativity, and life's deepest questions. Oliver guides you to look inward and onward, stirring a desire to engage deeply with the world around you.
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Dan Heath
|
Avid
Reader
Press
/
Simon
Schuster
Upstream: The Quest to Solve Problems Before They Happen
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Imagine addressing issues long before they turn into emergencies. "Upstream" captivates precisely with this proactive vision. Dan Heath invites you to shift your focus from merely reacting to creatively preventing problems. His practical insights come from those who've made significant strides in this realm, and his engaging storytelling transforms what could seem like an abstract principle into tangible, actionable wisdom. It's the sort of book that doesn't just present ideas; it can fundamentally change the way you approach personal and professional obstacles.
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Dav Pilkey
|
Scholastic
Inc.
Uranium Unicorns from Uranus (Ricky Ricotta's Might Robot #7)
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This book is a fun and thrilling adventure for young readers who love action-packed stories with unlikely heroes. The unique feature of this book is the friendship between a small mouse and a giant robot, working together to defeat evil and save the planet. The colorful illustrations and mini-comics throughout the book will keep readers engaged and entertained. Overall, this book is perfect for children who enjoy stories that blend humor with adventure.
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Joel Holland, Lisa Katayama |
Chronicle
Books
Urawaza - Secret Everyday Tips And Tricks From Japan
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Japan has a way of thinking that is just . . . different. Nowhere is this more apparent than in Tokyo-born journalist Lisa Katayama's collection of urawaza (a Japanese word for secret lifestyle tricks and techniques). Want to turbocharge your sled? Spray the bottom with nonstick cooking spray. Can't find someone to water your plants while you're away? Place the plant on a water-soaked diaper, so it slowly absorbs water over time. The subject of popular TV shows and numerous books in Japan, these unusually clever solutions to everyday problems have never before been published in Englishuntil now! Urawaza collects more than 100 once-secret tricks, offering step-by-step directionsand explanations in an eye-catching package as unconventional as its contents.
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Tim Bunnell, Cecilia L. Chu, Rebecca E. Bowers |
Jovis
Urban Asias: Essays on Futurity Past and Present
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If you're intrigued by the rapid urbanization in Asia and its impact on the global stage, "Urban Asias" could be just the read for you. The book offers a nuanced contemplation of the region's burgeoning cityscapes—it melds the theoretical with the empirical, providing a deep dive into the envisioned and existing urban environments of Asia. It invites readers to explore both the dreams and the concrete realities shaping the future of the world's most populous and dynamic region.
The seventh edition of "Urban Economics" continues to be the market leading textbook due to its thorough content and concise writing style. The new edition continues to cover urban economics as the discipline that lies at the intersection of geography and economics. "Urban Economics" incorporates the remarkable progress in the field of urban economics from the last fifteen years. It also explores the location decisions of utility-maximizing households and profit-maximizing firms, and it shows how these decisions cause the formation of cities of different size and shape. The framework of this edition continues to be divided into six sections. Part I explains why cities exist and what causes hem to grow or shrink. Part II examines the market forces that shape cities and the role of government in determining land-use patterns. Part III looks at the urban transportation system. Part IV uses a model of the rational criminal to explore the causes of urban crime and its spatial consequences. Part V explains the unique features of the housing market and examines the effects of government housing policies.
Part VI explains the rationale for our fragmented system of local government and explores the responses of local governments to intergovernmental grants and the responses of taxpayers to local taxes.
Author: Arthur O'Sullivan
Format: Paperback
Number of Pages: 416
Publisher: McGraw-Hill Education - Europe
Publication Date: 16 Jan 2009
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Tia Boon Sim
|
January
1,
2015
Urban Sketchers Singapore. Volume Two
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J. John Palen
|
Mcgraw-hill
Companies
Urban World
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Provides an introduction to urban sociology and urban studies and offers an overview of the changing urban scene, with up-to-date information on urban patterns and the nature of urban life in the 1990s. The text expands beyond the urban dynamics to focus on urbanization worldwide.
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David Nicholls brings to bear all the wit and intelligence that graced ONE DAY in this brilliant, bittersweet novel about love and family, husbands and wives, parents and children. Longlisted for the Man Booker Prize for Fiction 2014. 'I was looking forward to us growing old together. Me and you, growing old and dying together.' 'Douglas, who in their right mind would look forward to that?' Douglas Petersen understands his wife's need to 'rediscover herself' now that their son is leaving home. He just thought they'd be doing their rediscovering together. So when Connie announces that she will be leaving, too, he resolves to make their last family holiday into the trip of a lifetime: one that will draw the three of them closer, and win the respect of his son. One that will make Connie fall in love with him all over again. The hotels are booked, the tickets bought, the itinerary planned and printed. What could possibly go wrong?
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Librarian note: An alternate cover for this ISBN can be found here.Douglas Petersen may be mild-mannered, but behind his reserve lies a sense of humor that, against all odds, seduces beautiful Connie into a second date and eventually into marriage. Now, almost three decades after their relationship first blossomed in London, they live more or less happily in the suburbs with their moody seventeen-year-old son, Albie; then Connie tells him she thinks she wants a divorce.The timing couldn’t be worse. Hoping to encourage her son’s artistic interests, Connie has planned a month-long tour of European capitals, a chance to experience the world’s greatest works of art as a family, and she can’t bring herself to cancel. And maybe going ahead with the original plan is for the best anyway. Douglas is privately convinced that this landmark trip will rekindle the romance in the marriage and might even help him bond with Albie.Narrated from Douglas’s endearingly honest, slyly witty, and at times achingly optimistic point of view, Us is the story of a man trying to rescue his relationship with the woman he loves and learning how to get closer to a son who’s always felt like a stranger.
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Maisie Skidmore, Mathias Kamprad, Jonas Kamprad |
Phaidon
Us & Our Planet: This Is How We Live
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"Us And Our Planet - This Is How We Live" is a great read for individuals who are passionate about sustainable living and making a positive impact on the environment. The book explores the experiences of ordinary and extraordinary individuals who have changed their lives to live more sustainably. It provides practical tips on how to make small improvements at home and in the workplace to contribute towards a more sustainable future. The book is unique for its rich collection of insights from environmental activists, artists, athletes, and entrepreneurs who are passionate about living sustainably and making a positive impact on the world.
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Fredrik Backman, Neil Smith |
Michael
Joseph
Us Against You : From The New York Times Bestselling Author of A Man Called Ove and Beartown
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This book would be a good read for sports lovers and those who enjoy exploring the dynamics of complex relationships within a small town community. With an emphasis on loyalty and teamwork, it explores how our beliefs shape our actions and the consequences that result from them. The unique and distinctive feature of this book is its ability to tackle difficult themes such as trauma, loyalty, and courage through the eyes of different characters, offering a multifaceted view of the events that unfold.
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Us and Them is a must-read for those who seek answers to why we constantly seek social identification through belonging to different tribes and why this need for identity has led to countless conflicts and atrocities throughout history. Berreby explores this widely relevant phenomenon through a scientific lens and exposes new discoveries about how the human mind and brain perceive and create "us and them" dichotomies.
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Susan Derby, Loretta Chilcoat, Jeff Campbell |
Lonely
Planet
Publications
USA
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The comprehensive guide to all 50 states. Discover hidden gems, plan itineraries, and get tips on travel in the country.
Alexis Averbuck, Sandra Bao, Jeff Campbell |
Lonely
Planet
USA
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This book is your ultimate guide to exploring the diverse landscapes and hidden gems of the USA. From popular tourist attractions to off-the-beaten-path destinations, it provides detailed maps and insider tips to help you plan unforgettable road trips and discover the beauty of the country's national parks. Whether you're a seasoned traveler or a first-time visitor, this book will be your go-to companion for exploring the wonders of the USA. Get ready to embark on an adventure of a lifetime!
Lonely Planet, Andrew Dean Nystrom |
Lonely
Planet
USA & Canada on a Shoestring
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This book is perfect for backpackers or travelers on a tight budget who want to explore the great outdoors of the USA and Canada. With comprehensive coverage of national parks, adventure travel, and budget-friendly tips on transportation, accommodations, and entertainment, this book provides the perfect guide for those who want to experience the natural beauty of North America without breaking the bank. It also features extensive itineraries, making it easy for users to plan their trips and catch some of the best music festivals, back roads, big cities, and small towns.
Marco Polo
|
Marco
Polo
Travel
Publishing,
Ltd.
USA Southwest (Las Vegas, Colorado, New Mexico, Arizona, Utah) Guide
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This guidebook is perfect for travelers seeking a comprehensive yet structured tour of the Southwest USA. From the glittering metropolis of Las Vegas to the stunning landscapes of New Mexico, Arizona, Colorado, and Utah, this guidebook has everything you need to embark on the ultimate American adventure. The "Insider Tips" and "Low Budget" sections also make it an excellent choice for budget-conscious travelers.
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Covers visualization, aiming, error reduction, shot timing, strategies, return of service, doubles, the serve, and practice routines
Lonely Planet, Greg Benchwick, Sara Benson |
Lonely
Planet
USA's Best Trips - 52 Amazing Road Trips
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This book is a must-read for adventure seekers and travel enthusiasts who dream of exploring the vast landscapes and hidden gems of the US. With its 52 amazing road trip itineraries, it takes you on a journey of a lifetime, from short escapes to longer adventures. The book provides up-to-date advice and insider tips to help you plan your own unforgettable road trip, giving you the freedom to discover the real America at your own pace. Get ready to fuel your wanderlust and embark on an epic adventure across the open road.
Tim Perry, Samantha Cook, Greg Ward |
Rough
Guides
USA: The Rough Guide
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If you're itching for a road trip and want to uncover every nook of the United States, "USA: The Rough Guide" is your trusty companion. Its state-by-state rundown ensures you won't miss out on any hidden gem, from quaint diners to majestic natural wonders. You'll feel like a local everywhere with this book in your backpack.
Yonah Alexander
|
Brill
Nijhoff
Usama Bin Laden's Al-Qaida: Profile of a Terrorist Network
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If you're delving into the complexities of modern terrorism, this book strips away the mystique surrounding al-Qaida. It's a detailed resource that can enrich your understanding of the historical context and operations of a network that's impacted global security. Dive in for a thorough backdrop to pivotal events that have shaped twenty-first-century geopolitics.
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Sam Taplin, Gabriele Antonini |
Usborne
Cat
Ang
Usborne 1000 Things That Go
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This book is a treasure trove for little enthusiasts fascinated by all modes of transportation. It's not just the quantity of vehicles presented, but the charm of discovering each illustration. As a journey through the world of transportation, "Usborne 1000 Things That Go" is as educational as it is entertaining, sparking questions and excitement with each page turn. Perfect for young readers eager to identify trucks, trains, and more!
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Hannah Wood, Nikki Dyson |
Usborne
Cat
Ang
Usborne 1000 Things to Eat
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Imagine a colorful journey across a food lover's dreamland where every page turns into a culinary adventure—this is what "Usborne 1000 Things to Eat" offers to your children. It's a vibrant encyclopedia of edibles that not only tantalizes tiny taste buds but also enriches their language skills, making it an ideal pick for interactive learning and initating conversations about the origins and diversity of food.
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Alice Primmer
|
Usborne
Usborne 1000 Things Under the Sea
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Ahoy there! If you're keen on diving into an ocean of words with your little one, 'Usborne 1000 Things Under the Sea' is just the vessel you need. Each illustration is a treasure chest of vocabulary waiting to be unlocked. It's the perfect read for inquisitive minds ready to embark on a linguistic journey through the wonders of the watery world.
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Simon Inglis
|
Usborne
Usborne Guide to Soccer : Skills, Tricks and Tactics
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