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Many Unhappy Returns - One Man's Quest To Turn Around The Most Unpopular Organization In America
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Transforming and revitalizing a despised government institution.
This book could be a good read for someone who is intrigued by stories of leadership and change against immense challenges. Charles O. Rossotti's account of his tenure as the Commissioner of the IRS offers a fascinating glimpse into the inner workings of a much-maligned organization. Through his engaging storytelling style, Rossotti highlights the perils and possibilities of leading a complex institution in a transparent world. If you're interested in the intricacies of leadership and the potential for transformation, this book is a must-read.
Sale
Many Unhappy Returns - One Man's Quest To Turn Around The Most Unpopular Organization In America
Regular price
$7.90
$3.90
51% off
- Unit price
- / per
50% off
51% off
43% off
34% off
ISBN: 9781591394419
Authors:
Charles O. Rossotti
Publisher: Harvard Business Review Press
Date of Publication: 2005-03-08
Format: Hardcover
Goodreads rating: 3.8
(rated by 44 readers)
Description
In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis. [UNK] Servicing 132 million individual and 6 million business taxpayers, the IRS has by far the largest number of customers in the country. And for years, it also had the lowest approval rating. The power of this story is that if the IRS was turned around so dramatically, so can any other large organization. [UNK] Provides a fresh and informative perspective. Conveys the hopeful message that real, ongoing change is possible at the IRS - an outcome that affects every taxpayer. [UNK] Well-written narrative that directly addresses taxpayers' biggest gripes, and suggests a solution. [UNK] There is a potential market among IRS employees, which number about 100,000.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Transforming and revitalizing a despised government institution.
This book could be a good read for someone who is intrigued by stories of leadership and change against immense challenges. Charles O. Rossotti's account of his tenure as the Commissioner of the IRS offers a fascinating glimpse into the inner workings of a much-maligned organization. Through his engaging storytelling style, Rossotti highlights the perils and possibilities of leading a complex institution in a transparent world. If you're interested in the intricacies of leadership and the potential for transformation, this book is a must-read.
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