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Smoothly transition to new and changed services
ITIL V3 Service Transition is a must-read for IT professionals who want to effectively manage service change, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The book offers guidance for managing service change, considering the impact on operations, customers, users and the business. Its unique feature is its best practices that enable businesses to transition efficiently from one state to another.
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43% off
ISBN: 9780113313068
Estimated First-hand Retail Price: $159.43
Authors:
Stuart Rance
Publisher: TSO, The Stationery Office
Date of Publication: 2011-07-29
Format: Paperback
Goodreads rating: 3.89
(rated by 19 readers)
Description
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Smoothly transition to new and changed services
ITIL V3 Service Transition is a must-read for IT professionals who want to effectively manage service change, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The book offers guidance for managing service change, considering the impact on operations, customers, users and the business. Its unique feature is its best practices that enable businesses to transition efficiently from one state to another.
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