{"product_id":"the-gentle-art-of-verbal-self-defense-at-work","title":"The Gentle Art of Verbal Self-Defense at Work","description":"For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success. Suzette Haden Elgin, a nationally recognized linguistics expert and author, applies her proven techniques for combating verbal attacks to common workplace situations. Her strategies help you recognize and defend yourself from verbal abuse—from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs. With dramatized scenarios and real-world examples, Elgin’s communication techniques will help you take control of any verbal confrontation. You’ll also learn how to avoid the malpractice of the mouth and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image. You'll find tips for handling sensitive issues via email and voicemail, advice on meeting the communication challenges of home-based and virtual businesses, and practical exercises to practice your new skills. The Gentle Art of Verbal Self-Defense at Work is your roadmap through the minefields of workplace communication.","brand":"Thryft Singapore","offers":[{"title":"Like New","offer_id":39944651997265,"sku":"BF637.V47","price":13.9,"currency_code":"SGD","in_stock":false},{"title":"Very Good","offer_id":39944652030033,"sku":"BF637.V47","price":11.9,"currency_code":"SGD","in_stock":true},{"title":"Good","offer_id":39944652062801,"sku":"BF637.V47","price":10.9,"currency_code":"SGD","in_stock":false},{"title":"Well Read","offer_id":39944652095569,"sku":"BF637.V47","price":9.9,"currency_code":"SGD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0110\/0598\/4849\/products\/9780735200890.jpg?v=1717755678","url":"https:\/\/thryft.asia\/products\/the-gentle-art-of-verbal-self-defense-at-work","provider":"Thryft","version":"1.0","type":"link"}